Returns & Refunds

At The Virtual Type, we strive to ensure your complete satisfaction with our laser projection keyboards. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Returns

  • Eligibility: You have 30 calendar days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

  • Return Process:

    1. Contact our customer service team at info@thevirtualtype.com to initiate the return process. Please include your order number and the reason for the return.
    2. Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
    3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
    4. Ship the item to the address provided in the return instructions. Please note that you will be responsible for paying the return shipping costs.

Refunds

  • Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.

  • Refund Timeline: Refunds are typically processed within 7-10 business days after we receive and inspect your returned item. The timing may vary depending on your payment provider’s policies.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info@thevirtualtype.com with details of the product and the defect. We will arrange for a replacement or a refund based on your preference.

  • Non-Defective Items: For non-defective items, we only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Non-Returnable Items

  • Certain items are non-returnable, including:
    • Gift cards
    • Downloadable software products
    • Items purchased on final sale or clearance

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

The Virtual Type
Email: info@thevirtualtype.com

We are committed to providing you with excellent customer service and ensuring that your experience with The Virtual Type is positive. Thank you for shopping with us!